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Overcoming Objections |
She Needs To 'Think About It' I don't know who to give credit to for this great training, but I learned the importance of prompt follow-up and follow-through after bring a guest to an event, or an interview as a consultant when I saw that after 24-hours, the likelihood of my prospect making a decision went way down, and my team-building efforts started really paying off !! Have you brought a guest to an event or held an interview and she needs to 'think about it' and you just don't know what to do or say? This is for you! Do you have people on your list and are not getting decisions - your list stays stagnant with the same people for months who are still 'thinking about it? This is for you! Do you assume that they will let you know or are afraid to make a follow-up arrangement and you do nothing to follow up? This is for you! This is excellent advice! Add to your files, but first read and memorize!!
Most people imagine many obstacles in taking advantage of an opportunity like By anticipating objections, you put yourself in control of the recruiting interview. Here are some of the most typical objections with suggested responses to overcome them! "I can't sell." If I could teach you how to become a Mary Kay Beauty Consultant, you could learn couldn't you? We don't want sales people; we want women like you to teach skin care and glamour. "I don't have the time." I can appreciate that because I choose to be a busy person, too. That's why I selected you--busy people are the happiest and they seem to get the most done. If I could show you how to turn nine hours of work into $150 to $250 profits each week, could you find that nine hours? That extra money would come in handy, wouldn't it? Let's fill out a weekly plan sheet and I bet we can find three time slots in your schedule for holding beauty shows. "I already have a full-time job." Super! You will have a lot of contacts for your first hostesses. A lot of women sell "I love my job." Great! Could you use some extra money? How do you know you won't like this career as well? You owe it to yourself to at least hear all the facts. "I am too busy." I am a busy person too and that's why I chose you. You see, busy people make the best Consultants. They are usually the most organized and get things done. "I don't have the money." Great! That's the best reason of all for joining "My children are too small." Perfect! You will love the flexibility this career offers. You schedule the hours you want to work. "I'm just not the Beauty Consultant type." Let me assure you that you aren't a plain Jane either! But I understand your thinking-a Beauty Consultant should look like she just stepped out of Vogue, right? Our Queen of Sales for the entire Company one year was a woman who was 77 years young! Isn't that great? That's because physical beauty isn't what counts in a "I can't be like you." We do not want you to be like me, but rather the best YOU can be. "I have never sold cosmetics." No problem. If I could teach you to do exactly what I do, do you think you could learn? And then teach other women?
You know, if "The time just isn't right for me now." You know, that's like saying that once all the traffic lights have turned green you'll begin your trip home. You'll never get home waiting for circumstances like those! The time to do anything will never be perfect, but we weigh the pros and cons and make our decisions anyway. Most people can make a decision within 24 hours; can I call you tomorrow for yours. I'm filling spaces for a training session next week and I need to submit your name to my Director to reserve your place. "I don't want to impose on my friends." I can understand your feeling that way, but let me ask you, did you enjoy your facial? Do you like our products? Did you buy the products for yourself or for Susie's benefit? Did you feel imposed upon or were you eager for the skin care class and eager to take your products home? You'll be providing your friends and acquaintances with a valuable service, and they'll appreciate it! Let's make a list of people you know who would enjoy a complimentary facial. "I think I will wait until...." Just a thought on that: With all our product publicity, many women will be wanting facials and wanting to hear about the
"I think I'm too shy." I understand how you feel. I felt the same way too. But I found that once I had completed my training classes, I felt confident. I think "I am afraid to stand up in front of people." I know how you feel. I felt that way too, but I found my first few skin care classes were with friends and it helped me to relax. "My husband doesn't want me to work." I think it is great that your husband is showing an interest in your future. But how can he make a decision for you without knowing all the facts? He owes it to himself and to you to at least listen to the possibilities. I am sure when he hears the marketing plan, he will be completely behind you. "I knew someone who did this and failed. I'm afraid that will happen to me." It's too bad about your friend, but it's unwise to judge your success or failure by what she did. It is my responsibility as your recruiter to help you get on your feet and believe in you. I know you will do great or I wouldn't invest my time in you with training. "I don't wear makeup." Absolutely no problem: "I'm a single parent. I need the security of a job." That's exactly why I thought of you. In this career, your finances are not based on someone else's opinion of you, but on your ability to make as much as you want. In this company, you can really determine your own security. "I really don't know anyone." Perfect! This career will give you an opportunity to meet so many people. All you need to know is one person. That's how it all starts. One person tells another and so on and so on. "I hate parties." I understand. So did I. Isn't it great that besides skin care classes, we have facials, On the Go appointments, Trunk Shows and other ways of earning money? That way we can give each customer the personal attention she deserves. "I don't want to obligate my friends." I know how you feel. I found that once they tried the product they were thanking me for sharing it with them. There are no finer skin care products on the market today. Your friends will love the special attention you give them.
Debra Bishop One thing I always tell people who tell me that they remain on a job they hate because of the insurance is this... How much is your insurance? I know ours is about $350 a month with my husband's company. Did you know that the profit from 2 skin care classes at $300 average will pay for your premium? Then the killer question.....why would you work at a job 40+ hours a week for 4 weeks for the insurance when working for just 6 hours a month doing Debra Blessings are chasing me down and overtaking me!! (Deut. 28:2 paraphrased) |