Earn your MBA at MKU!

Everything from Booking to becoming a DIQ... it's all available. This is one power packed educational tool!
Login to InTouch
®, click on Education > MKUniversity
 

 

Are you a member of our Lucky Stars Group on Facebook? If not, send me a friend request www.facebook.com/lgleason
 
Generic Voucher
When you need to turn in a Voucher and you can’t locate one... this one will ALWAYS work!
Click here to link to our VOUCHER

next
Overcoming Objections

She Needs To 'Think About It'
This is excellent! 

I don't know who to give credit to for this great training, but I learned the importance of prompt follow-up and follow-through after bring a guest to an event, or an interview as a consultant when I saw that after 24-hours, the likelihood of my prospect making a decision went way down, and my team-building efforts started really paying off !!

Have you brought a guest to an event or held an interview and she needs to 'think about it' and you just don't know what to do or say?    This is for you!

Do you have people on your list and are not getting decisions - your list stays stagnant with the same people for months who are still 'thinking about it?    This is for you!
Do you find yourself letting them 'get away', and lose interest?    This is for you!

Do you assume that they will let you know or are afraid to make a follow-up arrangement and you do nothing to follow up?    This is for you!

This is excellent advice!  Add to your files, but first read and memorize!!
Carolyn Thompson

At the end of the recruiting interview, Prospect Pam is interested, but needs to think about it before making a decision. We hear it all the time. Out of concern that shes going to feel pressured, do you make the common mistake of giving her too long to think about it?  Every hour that passes between the time the interview is held & the agreement/money are processed online (or in your hands) decreases your chances of getting a yes, significantly. More than 24 hours is TOO long for you & her not to touch base personally, and really, the best decisions (from the heart) are made within that time frame. The wise recruiter learns not to let the prospect control the follow up process, or it will tend to bog down (no fun) & ultimately lead to a no. Learn to respond in a script comes across as sincerely helpful, not pushy:

I can appreciate that, as I needed to sleep on it, too. I knew in my heart that I was really tempted to try Mary Kay, but I was very reluctant to make a decision on the spot. 
May I share with you my observations from working with dozens of women in the decision-making process? It has been my experience that women tend to make decisions out of emotion, either from the heart, or they make choices based upon fear while men are more logical thinkers, dont you agree?
Women are very intuitive, and like me, you probably already know in your heart whether you want to do this or not. Ive observed that women rarely trust their own intuition, however, so they respond with over-analysis to the point of paralysis!  Have you ever done that? (smile & nod) 
Understand that right now you are feeling excited & energized about what you have heard, & therefore most open to the idea of stepping out of your comfort zone to pursue a dream! And I am excited and believe in you 110%! When I leave today, I will be taking my excitement and my belief in you home with me and leaving you alone with all your fears! As hours pass, the fears will tend to grow. And as fear grows, it becomes even harder to make a wise decision or to take action on a new direction in your life. Does that make sense?
Pam, I would much rather have your heart decision, even if it is a no, than a fear decision. By this time tomorrow, if you still havent made up your mind, you will probably have more questions, & I want to be there for you to answer those concerns & build your confidence. 
So, if I promise not to pressure you in any way, may I have your permission call you tomorrow for your heart decision?  
Great, thanks. I am putting down 11:00 in the morning as an appointment for us to talk again. Just have your list of any new questions ready. And, between now & then , if you cannot stop thinking about Mary Kaythen its probably your heart urging you to Go for It!  So I wish you a sleepless night! ( smile) 
Now, if for some reason I get voicemail & have to leave a message, can I count on you to call me right back?  I don't want you to feel like I am bugging you or to feel afraid to give me an answer, even if it's not the answer you think I would want to hear. The opportunity may not be for you and that's fine. Just call me back so we both can move on from there. Is that fair??


Our job as a professional is to make sure we call her back at the agreed upon time within a 24 hour period to ask something like, 
Well, is there any reason why we cant go ahead & get you started having fun & making money?
or something that hits HER hot button. Note:  Listening to a CD/Tape is not a prerequisite to the agreement, so dont let her put off with the excuse that she hasnt watched the video yet, or whatever. After an interview, she has all the info she needs to make a decision. Recruiting materials are helpful steps in the layering process, but should not become a reason to procrastinate getting involved.  Never appear desperate. If she becomes a new consultant wonderful....if not, love her & move on. 


  


I've collected these from various places.... thanks to all the nameless Directors that have shared!

RESPONSES FOR COMMON RECRUITING OBJECTIONS

Most people imagine many obstacles in taking advantage of an opportunity like Mary Kay because they are afraid of failure.  That's why you need to be positive!  Let your prospect know that you have confidence in her abilities and that you will always be there to help her achieve success!  Don't let her put the risk of failure before her great chances for success.

By anticipating objections, you put yourself in control of the recruiting interview.  Here are some of the most typical objections with suggested responses to overcome them!

"I can't sell." 

If I could teach you how to become a Mary Kay Beauty Consultant, you could learn couldn't you?  We don't want sales people; we want women like you to teach skin care and glamour. Mary Kay products are the best on the market, so the products practically seem to sell themselves!  As women, we are constantly sharing the benefits of a special hairdresser, a special dress shop, or a special cleaning agent.  Doesn't it make sense to share the benefits of Mary Kay skin care and glamour?  Everyone is going to be asking you what you use, so you might as well give them a great tip and get paid for it too!

"I don't have the time." 

I can appreciate that because I choose to be a busy person, too.  That's why I selected you--busy people are the happiest and they seem to get the most done.  If I could show you how to turn nine hours of work into $150 to $250 profits each week, could you find that nine hours?  That extra money would come in handy, wouldn't it?  Let's fill out a weekly plan sheet and I bet we can find three time slots in your schedule for holding beauty shows.

"I already have a full-time job." 

Super!  You will have a lot of contacts for your first hostesses.  A lot of women sell Mary Kay products part time for extra income.

"I love my job." 

Great!  Could you use some extra money?  How do  you know you won't like this career as well?  You owe it to yourself to at least hear all the facts.

"I am too busy." 

I am a busy person too and that's why I chose you.  You see, busy people make the best Consultants.  They are usually the most organized and get things done.

"I don't have the money." 

Great!  That's the best reason of all for joining Mary Kay!  Even if you had the money, I would suggest you take out a bank loan to start your business off right.  You have to pay the bank back, but you probably wouldn't pay yourself back!  A bank loan with monthly payments makes you feel more professional about your business, teaches you self-discipline, improves your credit and has interest you can deduct on your tax return.  Besides, the interest on the money you borrow is far less expensive than ordering product without the full 50% discount and the costs you'd incur by delivering product two weeks after you've sold it.

"My children are too small." 

Perfect! You will love the flexibility this career offers.  You schedule the hours you want to work.

"I'm just not the Beauty Consultant type." 

Let me assure you that you aren't a plain Jane either!  But I understand your thinking-a Beauty Consultant should look like she just stepped out of Vogue, right?  Our Queen of Sales for the entire Company one year was a woman who was 77 years young!  Isn't that great?  That's because physical beauty isn't what counts in a Mary Kay career, it's the inner beauty of a person that makes her successful.  We have a prize-winning recipe for beautiful skin and all you have to do is share it, teach it to others.  There are so many women out there who would love to finally learn how to care for their skin.  If I could teach you to do what I do, you could learn, couldn't you?  I think you'd be great or I wouldn't ask you to join Mary Kay.

"I can't be like you." 

We do not want you to be like me, but rather the best YOU can be.

"I have never sold cosmetics." 

No problem.  If I could teach you to do exactly what I do, do  you think you could learn?  And then teach other women?


"I need to think about it." 

You know, if Mary Kay interests you, why not give it a try?  With our product by-back guarantee you have almost nothing to lose and everything to gain!  Sitting on the fence of indecision is very uncomfortable, let me reserve your place in our unit training session next week and let's work together to make Mary Kay work for you!

"The time just isn't right for me now." 

You know, that's like saying that once all the traffic lights have turned green you'll begin your trip home.  You'll never get home waiting for circumstances like those!  The time to do anything will never be perfect, but we weigh the pros and cons and make our decisions anyway.  Most people can make a decision within 24 hours; can I call you tomorrow for yours.  I'm filling spaces for a training session next week and I need to submit your name to my Director to reserve your place.

"I don't want to impose on my friends." 

I can understand your feeling that way, but let me ask you, did you enjoy your facial?  Do you like our products?  Did you buy the products for yourself or for Susie's benefit?  Did you feel imposed upon or were you eager for the skin care class and eager to take your products home?  You'll be providing your friends and acquaintances with a valuable service, and they'll appreciate it!  Let's make a list of people you know who would enjoy a complimentary facial.

"I think I will wait until...." 

Just a thought on that:  With all our product publicity, many women will be wanting facials and wanting to hear about the Mary Kay opportunity.  They could be YOUR customers and recruits.  Why wait until....?

 

"I think I'm too shy." 

I understand how you feel.  I felt the same way too.  But I found that once I had completed my training classes, I felt confident.  I think Mary Kay is the best self-improvement course available.  Besides, we need shy people to sell to shy people!

"I am afraid to stand up in front of people." 

I know how you feel.  I felt that way too, but I found my first few skin care classes were with friends and it helped me to relax.

"My husband doesn't want me to work." 

I think it is great that your husband is showing an interest in your future.  But how can he make a decision for you without knowing all the facts?  He owes it to himself and to you to at least listen to the possibilities.  I am sure when he hears the marketing plan, he will be completely behind you.

"I knew someone who did this and failed.  I'm afraid that will happen to me." 

It's too bad about your friend, but it's unwise to judge your success or failure by what she did.  It is my responsibility as your recruiter to help you get on your feet and believe in you.  I know you will do great or I wouldn't invest my time in you with training. 

"I don't wear makeup." 

Absolutely no problem:  Mary Kay is not about makeup; it is about skin care.  I know of no one who is not interested in good skin care.  Glamour is just icing on the cake.

"I'm a single parent.

I need the security of a job." 

That's exactly why I thought of you.  In this career, your finances are not based on someone else's opinion of you, but on your ability to make as much as you want.  In this company, you can really determine your own security.

"I really don't know anyone." 

Perfect!  This career will give you an opportunity to meet so many people.  All you need to know is one person.  That's how it all starts.  One person tells another and so on and so on.

"I hate parties." 

I understand.  So did I.  Isn't it great that besides skin care classes, we have facials, On the Go appointments, Trunk Shows and other ways of earning money?  That way we can give each customer the personal attention she deserves.

"I don't want to obligate my friends." 

I know how you feel.  I found that once they tried the product they were thanking me for sharing it with them.  There are no finer skin care products on the market today.  Your friends will love the special attention you give them.


I NEED BENEFITS

Debra Bishop 

One thing I always tell people who tell me that they remain on a job they hate because of the insurance is this...

How much is your insurance?  I know ours is about $350 a month with my husband's company. 

Did you know that the profit from 2 skin care classes at $300 average will pay for your premium? 

Then the killer question.....why would you work at a job 40+ hours a week for 4 weeks for the insurance when working for just 6 hours a month doing Mary Kay would pay for that? 

Debra

Blessings are chasing me down and overtaking me!!

(Deut. 28:2 paraphrased)