Your Image in Mary Kay
We Are in the Image Business...How's Yours?
Dress For Success is No Myth
Language -We think of image as only how we dress ... but thanks to Carol Hatem, you will see that it is sooo much more!
Telephone Etiquette- Your business revolves around the telephone. Are you leaving the best impression?
Product Swapping Etiquette
Professional Image at Events
9 Ways to Appear Confident


Voice Mail Ettiquette
Wrong Way:
Hi Diane....it's ME....I needyou to call me. I have a question.
Right Way:
Hi Diane, this is Pat Ringnalda...
Please use your full name. If I check my messages from a remote location with background noise, it is possible I may not recognize your voice.
... and I need to know if the new Microdermabrasion product is safe for sensitive skin ...
Please explain the reason for your call and/or question. If you leave an explanation of your question, I can research the answer before returning your call.
... I am at work at 999.9999 until 3 or you can call my home phone at 777.7777 and leave me a message ...
Please leave your phone number(s) and the best time to reach you. From a remote location, I do not necessarily have easy access to phone numbers.

These simple steps will save us both time and frustration!