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| Notes from #1 Director - Tammy Crayk (6/28/04) |
| From: cms Mary Kay is all about being able to GIVE BACK.to mentor, teach, equip. June is all about BEATING YOUR PERSONAL BEST!!! If one person can do it, it can be repeated! #1 thing in our business is Positive Attitude.90% of what will make/break you will be determined by daily attitude. YOU are the only person that can control it. I cannot tolerate whining or "stinking thinking" ..Only YOU can determine what it's going to be.it's an "inside job".must take personal responsibility..Our attitude toward people/ toward our circumstances and what happens to us. Example: Driving down highway & someone cuts in front of you and just narrowly misses being in accident. How do you handle it??? Do you talk about it for the next 2 hrs, or next days??? Does it occupy your thoughts on a constant basis ...or..do you feel so blessed that an accident/narrow miss saved you from the worst case? Do you suppose the person that cuts you off is concerned? No way...never thought another thing about it.. MKclasses cancel...do you 'cop an attitude' and whine and have a pity party or...do you say.."Wow! that's unfortunate! But gives me 2 hrs. to meet new people/coach my classes for rest of week, set up an interview.. This is a PEOPLE business..we are always going to have postponements/cancellations.. Reasons for Postponements/Cancellations: 1. We didn't do the work to get the guest list..It's MY responsibility . not the hostesses!!! When you get the guest list.YOU mail the invitations.you will KNOW they are handled.then you can contact them 2-3 days later to pre-profile. Get that guest list/Mail invitations/Pre-profile.otherwise you leave lots of $$$ on table! Verbiage for getting guest list: "I need to contact each person to custo! mize the products for her needs.would I be able to get your guest list tonight or tomorrow??? Get as many names on the list as can.can't just invite 5-6.need 12-15 for guarantee of having a great turnout.after all, I want to guarantee you get even MORE than you expect with your credit!!! (Pampered Chef gives the hostess 50 invitations. why? Want 20 there!) 2. Work Mary Kay business during cancellations.nobody makes me angry/ Nobody makes me frustrated/ No body makes me discouraged...It's a personal choice.By our attitude..We must control 100% of it! 3. System to maintain P.A. Mental B.A.T.H. (tool to discipline self daily) This is the key to separating the stars and rising stars from those who could but choose not to!!! Personal Responsibility..Everything you need is in STARTER KIT! Those audio tapes..Open them and listen to them.cannot learn it until you can say the words along with the speaker! Challenge: Pull out those tapes, plug in and listen every single day all week long!! Remember, we each "OWN our OWN business.it's up to me.I am the President of my own company, and I must act like it. Kathy Goff.multi-million $ director..her first year in business, she NEVER met her director in person or another director or MK person! Yet, Kathy developed a successful business and was celebrated on the National Court of Sales!!! B. = Booking..1 a day always ONE a DAY! (if you know your schedule will not allow this every day.this is the ONE activity that you can work ahead on to cover your bases) Result in 30 days by doing this? 30 Bookings/ One-third hold = 10 SCC @ $200 in sales = $2000 = $1000 w/s order (If on profit basis) and DIAMOND STAR.all year = Queen's Court A. = Affirmation 2 x day (out loud am/pm)begin your day/end your day with BELIEF in where you are growing to! T. = Tapes . daily.listen to constantly to re-program.control attitude/thoughts H. = Hello . check in daily via email or Hot Line with your Director! Feed positive/associate with positive on a day to day basis!!! Be a "Solution oriented" person.our car is a university on wheels!!! Lisa Madson NEVER warm chattered a single person! She booked her first 12 classes, and booked and held 102 SCC her first year from those original 12!!! Begin TODAY for the next 30 days in row.you will have an EXPLOSION in your business. People who are disciplined and take personal responsibility for their MK business grow into top achievers/leaders..If we cannot discipline ourself, we are not a leader.and others will discipline us! Wh en you do this simple B.A.T.H. activity for 30 days, you are telling me/showing me you are committing to become a future leader in this great company..What you DO tells us WHO you are!!! Self-Disciple..this is YOUR business.either you have it, or you don't.If you are moving UP, you have it..If you are at the same position longer than 1 year.something is wrong with your self-discipline.it's a "LACK" you are showing. Discipline self to hold just 1 class a week, and work it full circle you will move up! Quit whining & take personal responsibility..We all have obstacles..they will either define you, or you define them!! A Winner's thought: If one person is/has done it, I can learn and do it! Pride in becoming a Top Trip UNIT...Top 20 in ENTIRE COMPANY.that is 'high cotton'.the total cream of the crop! The impact this will give YOUR personal business is gigantic. It's time for each of us to STRETCH.We must all play full out this month.can I count on you??? If each one does $600 w/s we are practically there..some will do more, but if none do less.we will achieve this momentous objective..It's early in the month..I am going to give you 2 strategies to get your business hot now. 1. $1000 day.decide the day or days this month..get the letter out, and work it! Tell everyone you are part of a BIG goal and you want to do your part in this.."Can I borrow your face". Gang, it is critical to work our business to build a business, not to pay bills..This is a multi million $ business in your Starter Kit.Begin your greatness today! And offer it to others, you will amaze yourself!!! Here is Nancy's $1000 DAY!! Here's the $1000 day idea from Nancy: Hi _______ (personalized and emailed individually) I am SOOOO excited! I am in a very special sales contest right now, and in order to qualify I must have $1,000 retail in 24! hours!! Sounds like a lot, doesn't it? This is where you come in. I am asking all of my "long-distance" preferred customers and friends to inventory their countertops and cosmetic drawer(s). (Here I inserted personal notes regarding product I know they like; or reminded them to replaced their mascara; or "don't forget" sunscreen on upcoming vacation; etc.). Today, Friday, the challenge starts. You may email me your order (email address) or phone in to (your #). Please leave a message if I am not immediately available. I must have your order no later than 5 pm tomorrow (Saturday). As you know, it is my policy to have product on hand at all times and I want to have it for you to ship that day. As always, there is free shipping for you! In return for your support, I will include a special gift with each order. The gift will be Full-Size, not just a sampler!!! Don't forget Mary Kay offers great gifts for Father's Day, Graduation, Teacher Thank-you's, Bunko gifts, and Baby Shower and Wedding Shower gifts.As a preferred customer, I would be happy to spend some time with you one-on-one or share an hour with you and two or three friends to select the perfect look for you. There are so many new products for me to show you. I will be in WI in August and September and will contact you to arrange a date for a War on Wrinkles Workshop, After Work Spa Break, or Saturday morning brunch bunch. I am tickled "pink" about this challenge! Since your time is so valuable, I felt e-mailing was the "today thing" to do. I appreciate you, and thank you for helping me achieve my goal. Quote of the Day On ahead When you make the effort to move ahead, all kinds of things will be there to push you back. Move on ahead anyway. When you set out to truly make a difference, circumstances and events will often seem to conspire against you. Go! ahead a nd do what it takes to make a difference anyway. The world will often try to pick a fight with you, but you do not have to fight back. Just move confidently forward.When life pushes against you, turn that energy around and let it push you forward. Maintain a clear and meaningful sense of direction, and whatever happens to come your way will move you in the direction you've chosen.Your will to move forward is ultimately stronger than anything that could hold you back. Make it positive, fill it with love, with purpose, and you're already on your way. -- Ralph Marston Customer Service Survey that can be done this week: Answering machine Hi, _______________ this is __________, your Mary Kay Beauty Consultant. I am calling to thank-you so much for your business. I appreciate you! I have been challenged by the company to speak to each of my wonderful customers by Saturday, June 26th and ask them five short questions! This is to ensure GREAT customer service and satisfaction. If we complete these questions by Saturday, I have a surprise just for you to thank-you for helping me! You can call me back at ___________ or e-mail me at ___________if that is more convenient for you. Or, I'll try to reach you again at a later time. Thanks, I look forward to speaking with you! Script Hi, _______________ this is ___________, your Mary Kay Beauty Consultant. Do you have a quick minute? I am calling to thank-you so much for your business. I appreciate you! I have been challenged by the company to speak to each of my wonderful customers by Saturday, and ask them five short questions! This is to ensure GREAT customer service and satisfaction. If you have a moment now to answer them, I'll have a surprise just for you to thank-you for helping me! Do you have a quick minute to answer a few questions? If no.what would be a better time to call you?! Questions 1) Are you happy with the products and service you are receiving or have received from me in the past? Yes or NO (Comments.) 2) How would you like to be contacted in the future? Please choose one or more of the following: Phone/mail/e-mail 3) There is a new product launch at the beginning of each season. How would you best like to see these products? (please choose one or more of the following) a. Brochure/web page b. On the go appt. I come to you and show and tell, it takes about 15 minutes. If this option is chosen, please book appt for Summer line preview c. Experience it with a couple of girlfriends in the convenience of my own home (and earn some free stuff!) If this option is chosen, please book appt for Summer Line preview d. Come to my house for an open house. If yes, ask the best time/day for this would be on the weekdays/weekday eve/weekend 4) I am starting a new program called the Customer Referral Program. Here's how it works! When you refer a friend to me and she calls or e-mails me to place an order or make an appt for a complimentary facial and makeover, you will receive a 15% discount on your next order. When she calls or places an order through my web page, she just needs to mention your name in order for you to receive the discount. Would you take advantage of this program? 5) Have you ever considered Mary Kay Cosmetics as a home-based business of your own? If so, would it be as a hobby, part-time or full-time position? If there is interest (of any kind), please book a career information appt. I appreciate your business and enjoy having you as a customer. I'd like to offer you a 10% discount on ANYTHING you would like to purchase from me today to thank-you for your time! What can I get for you today at this special discount? |
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