National Customer Service Week (The first week of October)

You can make it the whole month!

Our Unit Goal:

Call every customer to show our appreciation for their business!

Dialogue:

This is Lynn Gleason with Mary Kay.  Do you have a minute?

The reason I am calling is that this is National Customer Service Week and I want to tell you that I really appreciate you as a customer!  I am dedicating myself to providing superior customer service.

Can I ask you a couple of quick questions?

If you could improve any aspect of your skin care what would it be?

In which of these following areas could I serve you better?

q     Updating and personalizing your skin care regimen with the latest products and technology.

q     Customizing a new color look for you

q     Moisturizing hand treatment

q     Body care in home spa treatment

q     Gift giving services

How often would you like to be contacted for customer service?

By phone or email?

Have you ever thought of learning more about the Mary Kay Career?

Who do you know that would benefit from my services?

Listen carefully to responses.  Then proceed to book or sell according to her needs.