Hi, my name is ________ , I'm a beauty consultant with Mary Kay cosmetics

out of Dallas Texas. My company has asked me to help out with a lipstick

survey, and its not to buy, just to sample, and then in a couple of days I

will call to ask you just a few questions. Would you be willing to help us
out with that?

Make sure you say it all in one breath, at least though the " not to buy,

just to sample part."I also like to let them know I live in their area. I might say something

like, "I live right up the road from you, as a matter of fact I bring my daughter trick or treating in your neighborhood every year. I just love youreighborhood!

I try somehow to relate to them, compliment them and make them feel that I

am not a stranger. You get such a better response doing it this way. I've

experimented with both, and this definitely is the way to go. You will

immediately see them relax and warm up to you.

Warm up ideas:
children, school district, knowing someone in their

neighborhood, visiting a park near their neighborhood with your dog if you

do not have children, church near them, or just, I drive buy your

neighborhood everyday and I just love it, it looks so quaint and inviting!

I'm sure you can think of many more.

Try not to let your small talk go on to long, we do not want to take up to

much of their time or ours. We still want to look professional.

I always ask for the lady of the house if a man answers the door. I also say

something funny, like, "I know you would not be interested in helping out

with a lipstick survey, most men prefer not to wear it! I then ask when

would be a good time to come back. I do this because they really relax and

do not feel threatened by your sales presence.

I also have the best results in the middle class neighborhoods.

___________To go on with the survey, she says sure! And then I say great! I

have a few samples to choose from here. I realize these might not be your

color preference, but I just grabbed a few. Which color would you like to

try? Great! I will phone you in two days with just a few questions

regarding the product. What would be best for you? Days or evenings? Is

there a certain time you would like me to try? Great, thank you for your

time have a great day! I'll talk to you soon!

I always dress very professional. I never take my eyes off of hers. You have

to be confident and very relaxed .I smile a lot and even if someone is
uninterested. I still give them a sincere thank you , kill them with

kindness. I want them to know what we are all about in Mary Kay, leave a

good impression, and pave the way for the next consultant that may come her

way someday. "When you do that you can even sense a different air about them

when you leave."

SURVEY RETURN PHONE CALL

Hi _________, this is __________ I stopped by your door with the sample of

lipstick a couple of days ago. Is this an o.k. time for you? Great! Did you

get a chance to try the lipstick sample? Great! I just have a few questions

for you.

1. What was the color of lipstick you tried?

2. Were you pleased with the intensity of color?

3. Was the application easy?

4. How would you rate the moisture quality of the product on a scale of 1-5

1.not pleased-------------------------5. You loved it!

Thank you for participating in the survey!
 Would you ever be willing to give us your opinion of the 2003 skin care line? Again, not to buy, just tosample and then I would ask you just a few more Questions? Great! It will befun, it takes about 20 minutes, or so.  What would be best for you? Morning or evening? Wouldyou like me to stop by or would you like to come to my home? Great! I'll

look forward to seeing you. I will also give you a reminder call the night

before. Thank you so much for your time!

On the day of the appointment: bring your roll up, beauty book, look book,

and miracle set in the gift bag. You will also bring of course your skin care class needs;
a mirror tray, skin care samples etc.

I go through the skin care and miracle set as I would in a class. I then say

" I can't sell anything to you today, this was just for the survey." But if

you were tempted by anything I will let you know How it comes.

Go through the price of the sets. Let them know about the 5 ways to pay, and

your great hostess programs. Let them know that you will call them later to

see what they were interested in.

Remember you must not let them buy at your appointment. This was only for

the survey. If you do they loose their trust in you.

Remember you are targeting women in your area. You can easily run their product

back to them , and go more into our other products then too. Maybe, even

schedule another appointment with them, and sell away!!

BENEFITS

You can target women who are home in the day or night which ever you prefer.

They are a hop , skip, and a jump away. (HOW AWESOME!)

You meet great women! Future team members and great customers!

I sooooo Love to do this survey! In my first round , of about 15 lipstick

hand outs. I got 2 new AWSOME! Team members that I love and a few new great

customers.

You will also meet women who use M.K but no longer have a consultant.If they

have one I leave them alone

PLEASE! Go out and try this , I know you will love it! It' fun and easy! And

you get to work in GODS CREATION!! The GREAT OUTDOORS! Just believe in

yourself and go!! I did it! I know you CAN DO IT!!

See you out there! Suzanne