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| Product Replacement Rules |
Hello Achievers --(from Director Denell Anderson)
I just got off the phone with Mary Kay's Product Replacement Department and went through the guidelines of returning product(s) and Mary Kay's policy. This is a great reminder and pass on to your team members as well.
IF YOU DID NOT SELL THE PRODUCT TO A CUSTOMER - YOU DON'T HAVE TO HONOR IT AS A REPLACEMENT/GUARANTEE AT YOUR SKINCARE CLASS OR APPOINTMENT.
MARY KAY WILL HANDLE EVERYTHING FOR YOU.
EXAMPLE: YOU ARE AT A CLASS AND A GUEST AT THE CLASS BRINGS A BUCKET OF PRODUCT(S) OR EVEN ONE PRODUCT TO RETURN AND/OR EXCHANGE THEM FOR NEW PRODUCTS AT YOUR CLASS SIMPLE LET THEM KNOW......
SINCE YOU ARE NOT THE "SELLING CONSULTANT" OF THAT PARTICULAR PRODUCT, MARY KAY HAS A 1-800# THAT THEY CAN CALL AND MARY KAY WILL HANDLE THE RETURN. (THEY WILL FIND OUT WHERE THAT PERSON PURCHASED THE PRODUCT....CONSULTANT NAME,) OR EBAY, GARAGE SALES, FLEA MARKETS - WHICH IS ILLEGAL AND GET THE DETAILS THEY NEED).
WHAT YOU SAY TO THE CUSTOMER IS...."THE COMPANY DOES HAVE A GUARANTEE ON OUR PRODUCTS AND SINCE I WAS NOT THE "SELLING CONSULTANT" WHEN YOU PURCHASE THE PRODUCTS, YOU CAN CALL MARY KAY DIRECTLY AND THEY WILL TAKE CARE OF YOU.
REMINDER: THE GUARANTEE IS ONLY IF THEY PURCHASED THE PRODUCT FROM THE CONSULTANT WHO SOLD THEM THE PRODUCT AT FULL RETAIL PRICE.
CONSULTANTS: YOU CAN PROCESS YOUR PRODUCT REPLACEMENTS ON-LINE (NO NEED TO MAILTHE FORM IN).
THANK YOU MARY KAY!! THIS WILL HELP ALL OF US TO RUN OUR BUSINESS THE MARY KAY WAY.
MAKE IT A GREAT DAY!
DENELL |
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