Consultant Training
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Common Objections & Correct Responses
Common Objections and Correct Responses

I'm too busy!" - Great!  Mary Kay has taught us that it is the busiest people who get things done.  That's one reason why I choose you."  Which date would be better for you, this date or this date?

House problems - "Great!  I would love to have you and your friends as guests in my home!  Which day would be better for you?  (This could also be because of husband, guests, redecorating)

"I don't know anyone." - Great!  This will give you a chance to make some new friends!  Just ask your neighbors on each side of you and have each of them bring two or three friends."  Would this day or this day be better for you?

"I'm allergic." - Great!  Mary Kay has just recently improved all of our skin products.  They are now allergy tested and fragrance free!  Mary Kay gives you the opportunity to try the products before you consider purchasing and you are protected by a satisfaction guarantee!  You see, ______, Mary Kay caters to people with problem skin!"

"I don't use makeup!" - "I can appreciate that.  I believe you will really be impressed with our skin care.  I would certainly value your opinion and I believe you would have fun with it!"

"I've been using Brand X." - "Great!  I've heard a lot about that product but I've not tried it.  Getting your opinion would really help me later because I will be talking with others who use your brand too and your opinion will give me a good comparison."

"Let me check with my friends." - "That would be fine, but if you talk with six different friends to find a good time, you may get six different answers.  Why don't we do this....let's go ahead and schedule a time that would be good for you first since your the one I'm gettting with.  Then let your friends know when your having it and if they can come Great.  Either way I'll be there for you."