| Customer Service |
 
Watch a great video clip to show you the VALUE you have as an Independent Mary Kay Consultant when you give GREAT CUSTOMER SERVICE!!!! * Click Here * (you will need Windows Media Player * download it here * )
* Customer Service/Customer Referral Script *
* The Top 19 Customer Service Tips *
Thank you Laura Schmidt
* Customer Service Quiz *
* Customer Service Tips *
Thank you Sarah Hjelle-Bjorgaard
* Call Your Customers More *
* Customers & The Golden Rule *
Thank you NSD Sue Kirkpatrick
Keeping your Customers "In The Pink"!
- thank you Heather Pratt and Sr. Director Sheryle Frederic
When I get a new customer who makes a purchase, I will give her one of these packets, and I am going to send them to each of my existing Preferred Customers. I'm going to include the following things in my packet:
- a business card (make sure it has your phone number, e-mail, and website address)
- a customer letter (I can't offer it in any other format. Sorry!) - attached to this message
- a preferred customer card (be sure to fill in your name at the bottom of the card) - attached to this message
- a Beauty Book and the set sheet that comes with it now (part number 006828) OR a Fall-in-Love Brochure (part number 006782) You decide which one you like best!
- a team-building brochure (part number 001257)
- a What's in It for Me brochure (attached to this message)
100% Guarantee Postcard - This idea comes to us from Melissa Mays. She says: I drop this card in all my orders, especially gifts or referrals/outside orders. I have booked from it and it lets my customers know (or reminds them) of the benefits of shopping with me! Boulevard tracks all my customer sales in like 5 seconds and a click of the mouse! I run a report of sales from December 1 of the year before to Nov. 30th. Then, when I send out my Open House invtes we know the total of what they get back (only to be redeemed at the Open House or a Holiday Coffee that they host!) Provide EXTREME CUSTOMER SERVICE, and your customers will take great care of YOU! Thank you Melissa!
$500 Club Membership Punch Card - Thank you, Pat Ringnalda!
Neglected Customer Letter - Neglected Customer Gift Certificate - Thank you Deb VanSiclen for sharing!
Business Card Stickers - "Congratulations! I hope you enjoy your gift. Our products are 100% guaranteed ..."
Building Your Customer Base Deep and Wide
Independent National Sales Director Emeritus Shirly Metric shares the following dialog to help with your follow-up calls. Remember that friendly customer service is a key to your sale.
"Hi _____, this is Shirley Metric. I'm just calling to make sure I'm giving you good service. I'll just take a minute of your time. How are you set with your skin care products and foundation? Did you like the _____ sample that I put in your last order? Is there anything you'd like to try for the first time? I'm having a special on _____ right now. (Describe briefly). Thank you. I appreciate your loyalty. Be sure to put my brochure by your phone or on the refrigerator. I'll be calling you about every other month, but if you want or need anything in the meantime, just give me a call. Have a great day!"
Customers (both internal and external) want a RELATIONSHIP.
Just like you, they want:
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Responsiveness |
Follow-Up |
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Knowledgeable People |
No Surprises |
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Promptness |
Accuracy |
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Promises Kept |
Communication |
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Understanding |
Accessibility |
If we could manage to remember this in every interaction we have throughout the workday, continuing into our home lives, wouldn't life be much more pleasant AND fulfilling!!!!!
Customer Service Tips - by Director Sarah Hjelle
Maintaining Your Customer Base
People Skills
Customer Service - The Basics!
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