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I don't know who to credit...
Call-backs to neglected customers! (Those who havent been called in months maybe years!
Hi, __________________, This is _________________ with Mary Kay Cosmetics. You do remember me? Ill bet you thought I had left the country. Well I didnt; I just got so wrapped up in so many things that I neglected my business and my customers and thats why Im calling you., ________________ to apologize, (Let her respond)
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Customer service catch-up
Hi
Do you have a quick minute?
I re-committed myself to customer service and I know we have not talked in awhile, but I really enjoyed working with you. Are you still using Mary Kay or have you switched to something? I am currently building a portfolio and I would love to have you in my book. When can we get together?
Send note if unable to contact:
Just a note to let you know that I am reviewing my mailing list. If you want to continue being included, please drop me a note or call my # listed below. Your business has been so appreciated. Helping you with your Mary Kay needs is very important to me. Looking forward to hearing from you soon.
I have not heard from you in a while.... So I wanted to offer you a SPECIAL to welcome you back!! Contact me with an order by 5/16 and you will recieve 15% off your order!! Even better, schedule an appointment and receive 25% off at a complimentary Ultimate Facial or Mineral Makeover! Your business is valuable to me!! Feel free to contact me by phone, text, email, facebook, or my website to take advantage of this offer! (Just mention, "I miss you too" in the comments & I will make sure you get your discount!)
However, if I do not hear from you, I will assume you would rather be removed from my mailing list. I'm updating my mailing list for the Summer Look Book, and I'm going to take your name off the list. ...You are welcome back anytime! I am in this business for life!! I can't wait to hear back from you!! Again, THANK YOU for your business in the past! A simple reply, "Keep me as your customer" and/or an order will keep you as one of my fabulous customers!! I hope to hear from you this week--I would love to keep you as my customer and spoil you with great customer service!!
Sincerely,
Lynn
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